FAQ

Every product page has a Fitment box listing the makes, models and years it is made for. Check it against your bike, and compare the part number with the old part or your owner's manual.

Variations in trim, engine and build date can affect fitment. If you are not sure, email sales@7motorparts.co.uk with your make, model, year and registration before you buy and we will confirm.

Each kit page lists exactly what is in the box, for example engine oil, oil filter, air filter, spark plugs and a new sump plug washer. Kits are put together by us for a specific bike, so you get matching parts in one order.

Yes. We sell new, branded parts and oils from known manufacturers such as Motul, NGK, HiFloFiltro and EBC. Everything is sold new unless a listing clearly says otherwise.

Yes. Use Find parts for your bike on the home page, or search for your model, for example “MT-07” or “PCX125”. You can also search by part number.

Your owner's manual gives two things to match: the viscosity (for example 10W-40) and the JASO standard.

• JASO MA or MA2 – for manual motorcycles with a wet clutch running in the engine oil.
• JASO MB – for automatic (CVT) scooters, where the clutch is not in the engine oil.

Do not use car oil in a wet-clutch motorcycle: its friction modifiers can make the clutch slip.

Check the capacity in your owner's manual. Each oil and kit page shows the volume included. Fill to the level marked on the dipstick or sight glass rather than emptying the whole bottle.

Unopened oil can be returned within 30 days. Once the seal is broken the oil cannot be resold, so a deduction for reduced value may apply, as the regulations allow. This does not affect faulty or incorrect items.

• Royal Mail Tracked 48: free on orders of £10 and over, £3.99 under £10.
• Royal Mail Tracked 24: £4.99.

All prices include VAT. Your delivery charge is shown at checkout before you pay.

Orders placed before 3pm, Monday to Friday, are normally dispatched the same day. Orders placed later, at weekends or on bank holidays go out the next working day.

Tracked 48 usually arrives 2–3 working days after dispatch, and Tracked 24 1–2 working days. These are Royal Mail estimates, not guarantees.

Yes. Every order is sent with Royal Mail Tracked, and you will receive the tracking details by email once your order has shipped.

Not at the moment. We deliver to UK addresses only, and engine oil and service kits containing oil cannot be sent outside the UK.

Email sales@7motorparts.co.uk with your order number and, if it is damaged, a photo. We will send a replacement or refund you – you will not be left out of pocket.

No, sorry. We are an online shop and we do not offer collection. Please do not come to our address to collect an order – every order is sent by Royal Mail. Collection is only possible if we have agreed it with you in writing by email beforehand.

Yes. You can return any item within 30 days of delivery and we pay the return postage. This is on top of your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013.

Email sales@7motorparts.co.uk with your order number and the item you are returning. We will reply with instructions and a prepaid label. Pack the item securely, ideally in its original packaging.

No. Returns must be posted back using the instructions and prepaid label we email you. Please do not bring returns to our address in person unless we have agreed it with you in writing by email beforehand.

Yes – as long as it is unused and in its original packaging. Email sales@7motorparts.co.uk and we will help you find the right part and arrange the return.

For a change of mind, parts that have been fitted or used beyond what is needed to check them may be subject to a deduction for reduced value. This never applies to faulty items.

Contact us as soon as possible with your order number and a photo. We will send a replacement or give a full refund, including delivery costs. Your rights under the Consumer Rights Act 2015 are not affected.

Refunds go back to your original payment method within 14 days of us receiving the item. If you cancel a whole order within the 14-day period, we also refund the standard delivery charge you paid.

By debit or credit card, Apple Pay, Google Pay or PayPal, plus any other options shown at checkout. Payments are processed securely and we never see your full card number.

Yes. 7MOTORPARTS LTD is VAT registered (GB518233209) and all prices include VAT. Email sales@7motorparts.co.uk with your order number and we will send a VAT invoice.

Yes. We have been selling on eBay UK as 7MOTORPARTS since 2024. Same company, same parts and the same fast dispatch – you can now buy from us direct.

Email sales@7motorparts.co.uk. We reply Monday to Friday, 8am–6pm, usually within 24 hours. Include your bike's make, model and year if your question is about fitment.