Refund policy

Last updated: October 2026

This policy applies to orders placed on this website with 7MOTORPARTS LTD. It does not affect your statutory rights.

30-day returns

You can return any item within 30 days of delivery for a refund, and we pay the return postage. This is in addition to your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013, which is not affected.

How to return an item

  1. Email sales@7motorparts.co.uk with your order number and the item(s) you are returning.
  2. We will reply with return instructions and a prepaid label.
  3. Pack the item securely, ideally in its original packaging, and send it back.

Condition of returned items

  • Items should be unused and returned in their original packaging so they can be resold.
  • Engine oil: once the seal is broken the oil cannot be resold, so a deduction for reduced value may apply to opened bottles, as the regulations allow.
  • Parts that have been fitted or used beyond what is needed to check them may also be subject to a deduction for reduced value. This does not apply to faulty items.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged in transit, or is not as described, contact us as soon as possible with your order number and a photo. We will send a replacement or give a full refund, including delivery costs. Your rights under the Consumer Rights Act 2015 are not affected.

Refunds

  • Refunds are made to your original payment method within 14 days of us receiving the item back.
  • If you cancel a whole order within the statutory 14-day period, we also refund the standard delivery charge you paid.

Wrong part ordered?

Compatibility information is a guide. If you are unsure whether a part fits, message us before buying with your make, model, year and registration and we will help confirm.